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Terms & Conditions

Cake order confirmation & payment

To secure your order, a 50% non refundable deposit of the total amount is required at the time of booking. Bookings are not confirmed until a deposit has been received.

 

Changes made after being invoiced

You may incur a $25 admin fee if you make changes to your order. It may also cost Brigadeiroo in goods already purchased/made. Once you have received your invoice, it is assumed you are happy with all prices and goods ordered.

Order cancellations

Any cancellations will result in the loss of your non-refundable deposit. All cancellations or changes must be in writing. If you cancel your booking within 3 days of your pick up or delivery date, the full booking amount will be forfeited. if you fail to show to your requested appointment time for collection of your order, we may not be available until our next business day for a recollection. we cannot refund for cakes that have not been collected within business hours. we understand that things do come up, if you need to move your date, you will need to notify Brigadeiroo in writing with notice. the new date will be subject to availability and we may not be able to carry over the deposit. 

Order refunds

We want you to be 100% happy with your Brigadeiroo order! However, refunds that are requested due to dissatisfaction of design, colour shade or general decoration will not be honoured. It is up to you to make your design wishes clear by providing enough detail and allowing us to guide you with your design. 

Unfortunately, we are unable to issue a refund for a cake / dessert item that has been consumed.

If you are unhappy at pick up, there is always a good chance of us finding a solution. Please be aware that sending someone else to collect the cake means that this will not be an option to you. 

Damage

Brigadeiroo aims to provide as much detail and assistance in relation to best storage for your order in person and via our website. Brigadeiroo takes no responsibility if a cake is damaged after it has been picked up by the client or a designated person, or, delivered to the client’s address or event space.  

Order pick up / delivery

Orders can be elected to be either picked up from the Brigadeiroo address, or to be delivered with a fee. This must be stated at the time of your booking. Orders must be picked up at the agreed upon time. If you are late, you may have to come back to collect or you may have to pay for delivery/uber of your cake.

In order to quote you for delivery, we require an address. Cake delivery times are agreed upon at the time of booking by the client and Brigadeiroo.

Design

Due to the nature of the design + creative process, we do not copy or replicate other artist’s work. We may use your inspiration images as inspiration only. 

 

Agreement of terms and conditions

Payment of your deposit is considered that you are in agreement of all terms and conditions. terms and conditions may be subject to change at any time without notification.

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